Tips

What follows is a collection of thoughts regarding leadership, business, and life in general.

  • Be aware of “best practices”, but follow your own.
  • There is a fine line between follow-up and nagging.
  • Please, Thank you, You’re awesome!, Well done!, How can I help you?
  • In backups we trust, but only after verifying we can successfully restore them.
  • Have thick skin, but a soft heart.
  • Humanize data to really understand what is happening.
  • Train them, pay them, coach them. If you can’t do all three you are in the wrong place.
  • Integrity matters. Helping clients violate copyright and trademark laws must never be an option. In addition to being illegal, not only does it destroy your credibility, it also destroys your employees credibility by being associated with you.
  • Being a bottleneck is typically not a winning strategy.
  • Don’t try to impress anyone. Simply do a great job and provide great customer service.
  • Never put yourself in a position where you can take something from anyone on your team.
  • Praise in public. The artist credit on this Brisk tea can is a great way to give credit where it’s due and to praise in public at the same time.
  • If your voice occupies most of the meeting, you are missing out on a lot of great ideas.
  • Use less fluff.
  • Use less words and more action.
  • Spending money on consultants who give the same advice as your employees is not a winning strategy.
  • Don’t be a bully. Bullies are weak and cowardly.
  • For a decent customer experience, let customers complete their sentences before responding.
  • People who are not focused are poison to your passion.
  • Smiling is contagious, and has no negative side effects.
  • A good attitude will only take you so far. A great attitude combined with hard work will take you places you never imagined.
  • If your meeting notes never make it from paper to digital, those notes are in a silo with no backup and no possibility of sharing.
  • Be honest with yourself. Are you running a business or funding your hobby?
  • You are constantly responsible for how your words and actions shape the world around you.
  • You almost always have more influence than you believe you do. Don’t let anything stand in your way.
  • When the Minutes of the Meeting look more like Hours, you know you’ve been unproductive.
  • Backups are only as good as your ability to restore them successfully. If you don’t test them, they are useless.
  • If your answer to difficulty is to shrink or retreat, then your business is most likely already close to death.
  • Words are powerful. Choose them carefully.